Ambrie Returns and Exchanges
If you need to setup a return for any item please contact us as Help@AmbrieSupport.com. Returns MUST HAVE APPROVAL BEFORE RETURN OR WILL BE RETURNED TO SENDER. Returns received outside of the allowed return times stated below will be returned to sender.
Ambrie will gladly accept returns on your purchase directly from Ambrie.com if returned within 30 days of the purchase date, unless otherwise stated herein. The item must be delivered to our warehouse no more than 30 days after the date of purchase. It can take up to 10 days for your return to be processed once received. Preorders have to be returned within 30 days from the date of order fulfillment. Made to order items have to be returned and arrived to our warehouse within 30 days of arrival.
Once placed orders cannot be canceled or updated.
Clearance items or items marked final sale are not eligible for return or exchange. Items discounted 30% or more from original price are considered clearance items and not eligible for return or exchange.
Merchandise must be returned NEW, in its original condition at the time of purchase, with original tags attached. Clothes must not have a perfume, smoke, or any other smell as this item cannot be resold.
Due to the limited quantities of our items, we do not offer exchanges. If you purchase an item and wish to return for a different size, we recommend purchasing the item at that time, and getting a refund once your return is processed at our warehouse.
Due to the nature of the items mask and/or mask filters are final sale items.Preparing your return:
- Use the original packaging or strong corrugated carton.
- To expedite your return/exchange, insert the packing slip.
- Pack and tape your package securely.
- Make sure to include your name and order number inside your package as well.
Special Products and Exceptions
Ambrie.com Returns Policy is subject to change, for any or no reason, from time to time in Ambrie's sole discretion without advance notice. Holiday items such as but not limited to St. Patrick's Day, Christmas, Valentine's Day, Easter, etc may not be returned after the holiday as they are seasonal items.
Please inspect your item upon arrival for any damages or defects in your product. Ambrie will gladly offer product replacement or refund if a replacement is not available. The item must be delivered to our warehouse no more than 30 days after the date of purchase. It can take up to 10 days for your return to be processed once received. Damages must be on unworn and unwashed new items. Ambrie is not responsible for damages once worn or washed.
All mystery items are final sale items and not eligible for return or exchange. This includes orders that contain mystery gift items. The only exception to this rule is legging of the month items which fall under normal return policies.
Final Sale Items
Any items marked final sale or discounted more than 30% off original price are considered final sale and not eligible for return or exchange. Personal protection items such as scarfs, masks, and headbands to be worn with masks are final sale items
Custom Print Items/Made To Order Items
Any items marked custom print item or made to order items are eligible for return for store credit but not for refund as they are manufactured at the time of purchase.
Free Return Shipping On Your First Order Of Park Inspired Items
First order pertains to per person or household, email, credit card, or address. It has to be your very first Ambrie order ever to apply. This only applies to our Park Inspired printed items and accessories. If you purchase a non-park inspired item, this offer does not apply. If this does apply to you please email firstname.lastname@example.org to get setup with your Free Return Shipping label. This is a limited time offer and can end at any time.
Still have questions? Contact us for more help.