FAQs

What is your return policy?

Click here for our return policy.

How long does it take my order to ship?

All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

How much is shipping?

Shipping charges depend on your order total and which selection you choose at checkout.  Shipping is free if your purchase is over $75 after all discounts.  Free shipping over $75 only applies to domestic shipping.

I bought something a few days ago that's on sale now, can I get a refund?

Sorry no discounts are not effective retroactively and cannot be combined.

What do I do if my package is damaged, lost, or stolen?

If you didn't purchase shipping insurance, unfortunately we are not responsible for an item once scanned delivered or lost by the USPS, UPS, or DHL.  If you purchased insurance your package is covered. Click here to file a claim.

If I am international do I have to pay customs and taxes?

All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Ambrie.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

How do I contact you if I have a problem?

Email us at Support@Ambrie.com and we will be glad to help.

How long does it take to get a reply to an email?

Usually it takes much less but please allow up to 48 hours before sending a second email.

Do you offer giveaways?

Yes join the FaceBook group and like our FaceBook page to stay up to date on giveaways.

Can I shop Ambrie in stores?

Sorry no Ambrie products are only available through www.Ambrie.com.

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